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Matlin was an opera singer who had the voice of an angel. Ho-Boe wanted her to sing a song he wrote and she agreed to do so. She gave up her opera career to be with the man she loved. When Musa was a kid she fell gravely ill and passed away. Her death left a major impact on her family; Ho-Boe gave up on his music career in grief and Musa grew up without her mother. However, she still lives in Musa's heart, giving her strength to make tough decisions. In Season 3, Musa was given the opportunity to have her mother come back from the dead, but had to give it up for the Water Stars. She told Musa that she was proud of her before she left.
Matlin first appears in A Friendship Sundered as a holographic picture which Musa often looks at.
When Musa is chosen to find her way through the Crystal Labyrinth, she reaches the last two doors: there is the Exit, but there is also a door to someone Musa loves more than anything else in the world, her mother. After hesitating, she chooses to get the water stars and Matlin tells her that she is very proud of Musa.
Matlin appears in Musa's flashbacks, when the Winx visited Melody to find the Ruby Reef. She also appeared in a flashback in The Singing Whales.